Last updated: 16-Feb-2026

Wusuq is committed to delivering reliable services and addressing customer concerns fairly and promptly.

1. How to Submit a Complaint

Complaints may be submitted through:

Email

Support form on wusuq.com

Please include:

Order or reference number

Description of the issue

Supporting documents or images (if applicable)

2. Complaint Handling Process

Complaints are acknowledged within 2 business days

Investigation is conducted by the relevant team

Resolution is typically provided within 7–10 business days

3. Scope of Complaints

We handle complaints related to:

Service quality

Processing delays

Billing discrepancies

Delivery or printing coordination issues

4. Exclusions

Complaints will not be accepted for:

Issues caused by incorrect user-provided information

Delays from third-party providers beyond our control

Charges clearly communicated and agreed upon in advance

5. Resolution

Resolutions may include:

Clarification

Service correction

Partial refund (where applicable)

Alternative service arrangement